Your operations are your brand.

Let’s make them standout and get noticed.

I help creative business owners and online educators attract and retain dream clients through the power of systems.

Online Studio Manager & Systems Stylist

Knockout Portfolio? It matters.
But here is what no one tells you.

Even if your portfolio is stunning, it's the operations behind the scenes that determine whether you attract and retain your dream clients - or not.

Creative Moodboard

Here’s what I know about you.

Your work? Exceptional. Your portfolio? Impeccable. Your pricing? Moving in the right direction.

But your operations? Still held together with hope and a Google Doc written in 2022.

Your onboarding lives entirely in your head, you reinvent the workflow wheel every projects, and your current project is 2-weeks behind because you are still waiting for feedback. 

Clients notice because every touchpoint matters.

You know your client experience needs to match the quality of your work. You also know that a great experience retains clients and gets you referrals so you can step off the client acquisition hamster wheel. You just don’t know where to start how to build it. And you definitely don’t have the time to figure it all out.

That is where I come in.

You didn’t start your creative business to become your own operations department.

How I can help

I design operations and systems for businesses that want their clients to feel seen, valued, and supported.

Your interactions matter; from that first email to final delivery.

My goal is to help you not only attract your dream client but also to maximise the value of each of those clients by building systems that retain and earn referrals so you can say goodbye to the constant grind of chasing new work.

This isn't a one-size-fits-all approach. We meet you where you are to get you where you want to go.

Using my Systems Mapping Method, I build client experiences bespoke to your business.

We map your goals, review your unique way of working, design systems that guide every touchpoint, and choose the tools that will actually get used.

I call this Systems with Soul: systems that deliver an exceptional client experience in less time without losing your personal touch.

The Services

  • Breakthrough Business Strategy

    Audit your client experience in 90-minutes and get a clear map on how to make it better in 90 days.

  • Online Business Management

    I build your standout systems and manage your day-to-day operations so you can focus on your creativity and deliver on your quality promise.

  • Rapid Systems Set-Up

    One system elevated in 2 weeks.

Your operations are your brand.

Make them as standout as your creative work.

Portrait of Cassandra Jackson-Baker

You are smart and incredibly talented

But, even the most successful businesses owners have an operations person for a reason.

Not everyone is good at systems. But I am.

I help brilliant creatives to design elevated client experiences through the power of systems. My goal is to not only attract dream clients, but to retain them AND get referrals. Because life is just easier when you have a more consistent revenue stream. I am about doing less, but having more impact.

READY TO DELIVER A CLIENT EXPERIENCE THAT MATCHES YOUR CREATIVE WORK?